Privacy Policy
Last Updated: April 2026
London Legal Basements ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (londonlegalbasements.ca) and use our diagnostic matching services.
1. Information We Collect
We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about our services or downloading our guides. The personal information we collect may include:
- First Name
- Email Address
- Property diagnostic details (e.g., basement height, enforcement status) submitted via our forms.
2. How We Use Your Information
We use personal information collected via our website for the following business purposes:
- To deliver requested materials: We use your email to send you the PDFs and guides you requested.
- To facilitate contractor matching: If and only if you actively check the "Optional: Yes, please review my answers and have a vetted local London contractor..." box, we will share your contact details and diagnostic answers with our network of vetted local structural engineers and contractors.
- To improve our website: We may use aggregated, non-personally identifiable data to understand how our website is used.
3. Will Your Information Be Shared?
We only share your data under the following circumstances:
- Consent: We process your data if you have given us specific consent (by checking the matchmaker box) to use your personal information for a specific purpose (connecting you with a contractor).
- Service Providers: Our website runs on third-party infrastructure (Netlify Forms) which processes the data strictly to deliver it to our administrative team.
- Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law or governmental requests.
4. How Long Do We Keep Your Information?
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
5. Contact Us
If you have questions or comments about this notice, you may email us at compliance@londonlegalbasements.ca or contact us by phone at (519) 555-0199.